Portail Vie Courante

Progressive redesign of the CRM used by retail client advisors, in an Angular environment. Designed for EDF’s retail client advisors, this CRM aims to facilitate the upselling of services such as Breakdown Assistance, Energy Insurance, and Remote Surveillance, as well as managing monthly payments and client consumption. Carried out as Lead OPS and product designer, the project is part of an effort to optimize the ergonomics of an existing business tool, which was previously underutilized by users who preferred alternatives deemed more intuitive (under SAP). Conducted in collaboration with an EPIC’s Owner, a solution architect, a Product Manager and a Product Owner from the responsible technical team, the project started in December 2023, in an agile SAFe context.